Frequently Asked Questions

What types of tumblers does Valeza offer?

Valeza offers tumblers in different styles and designs for everyday use. Please check individual product pages for details about capacity, materials, dimensions, features, and included accessories.

Browse our tumbler collection, select your preferred product, and add it to your cart. Enter your shipping details at checkout, review your order, and complete your purchase using an available payment method.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your shipment. For assistance, contact support@valeza.shop.

Valeza ships within the United States only. Orders with delivery addresses outside the United States cannot be processed.
Orders are processed within 1–2 business days, Monday through Friday. Shipping generally takes another 4–6 business days through FedEx. The estimated total delivery time is 5–8 business days. Orders placed after the 5:00 PM ET cutoff, on weekends, or on public holidays are processed on the next business day.

Yes, Valeza offers free shipping on all orders within the United States, with no minimum order requirement. No additional duties or taxes are charged on US deliveries.

Valeza offers a 30-day return window from the date you receive your item. Tumblers must be unused and returned in their original packaging with tags, accessories, inserts, and proof of purchase. Personalized, custom-made, and marked final-sale items are not eligible for return.

For damaged, defective, or incorrect items, a prepaid return label is included in the package. For change-of-mind returns, customers are responsible for arranging and paying return shipping. Original shipping fees are non-refundable, and no restocking fee is charged.
Returned items are inspected before a refund decision is made. Approved refunds are issued to your PayPal account and are typically processed within 7 business days after the returned item has been received, inspected, and approved.

For questions about tumblers, orders, tracking, shipping, or returns, email support@valeza.shop. Please include your order number and relevant details. Our support team aims to respond within 24 hours.

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